Shipping Policy

South African Customers:

Living in Gauteng:

There is a standard shipping rate of R60 for all parcel values, weights and sizes.

2-3 days delivery

Living in Other Provinces:

There is a standard shipping rate of R120 for all parcel values, weights and sizes.

2-3 days delivery

International Customers:

Cost:

For parcels with a value up to R4000 (the equivalent in your local currency) there is a flat charge of R250 (the equivalent in your local currency)

For parcels with a value over R4000 (the equivalent in your local currency) there is a flat rate of R500 (the equivalent in your currency)

Import Duties, Customs and Local Taxes:

Please be aware that packages may be subject to delays and/or additional taxes and duties when shipped to international countries.

We do not take responsibility for any delays and/or extra fees which may be applied via customs and duty offices in the receiving country.

As the recipient, you are liable for all import duties, customs and local sales taxes applied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Taxes and duties are calculated per your shipping country.

Delivery Time Frame:

2-3 weeks delivery.

*Note - For international customers we have tried to keep shipping costs as low as possible.  Unfortunately, this slows down delivery time.  If you are urgent to receive your Milaluna, send us a "special instruction" when placing your order (or you can email us immediately at info@milaluna.online).  We will obtain a quote for you to expedite your delivery.